Thank you for choosing OSERM for your kitchen essentials. We're committed to delivering our high-quality products to you efficiently and securely, whether you're shopping with us domestically within the U.S. and Canada, or internationally. Below are the details of our shipping policies:

General Shipping Information

Shipment Processing Time:

• All orders are processed within 1-3 business days.
• Orders are not shipped or delivered on weekends or holidays.

Domestic Shipping (U.S. & Canada):

• Free Shipping: Available on all orders within the U.S. & Canada.
• Standard Shipping: 3-5 business days.
• Expedited Options: Priority and 2-Day Shipping available with a surcharge.

International Shipping:

• Shipping rates and fees vary based on the delivery address.
• Delivery Times: 7-15 business days for the UK, Europe, Australia, New Zealand. Delivery times may be longer for African and Asian countries.
• Carriers: We use FedEx, UPS, USPS, DHL, Royal Mail, Canada Post, Australian Post, or regional couriers depending on the destination.

Additional Shipping Details

Customs, Duties, and Taxes:

• OSERM is not responsible for customs and taxes applied to your order. These fees are the responsibility of the customer.
• Customs policies vary by country; contact your local customs office for details.

Shipment Confirmation & Order Tracking:

• You will receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
• To conveniently track the status of your shipment, please visit our order tracking page at https://www.oserm.com/apps/17TRACK. Simply enter your tracking number provided in your shipment confirmation email to view the latest updates on your order's location and estimated arrival time.

Lost, Stolen, or Damaged Orders:

• Lost Orders: Considered lost if tracking never confirms package status as "delivered". Please contact us if your package is lost according to the criteria above.
• Stolen/Misdelivered Orders: If tracking confirms "delivered" but you have not received your order, please allow 3 business days for correction before contacting us.
• Damaged Orders: If your order arrives damaged, contact us immediately at return@oserm.com with your order details and photographs of the damage.

Important Notes:

• We do not ship to PO boxes for security reasons.
• For orders to APO/FPO addresses, additional time may be required for delivery.

Contact Us: For any questions or concerns regarding your order or our shipping policy, please contact our support team at contact@oserm.com. We're here to ensure your satisfaction and to assist you in any way we can.

Thank you for your understanding and for shopping with OSERM. We look forward to serving you with quality kitchen products that inspire your culinary journey.